How to Contact Swisscom Customer Service

Swisscom is a leading provider of Internet, telephony and mobile communications services for private and corporate customers in Switzerland. The company distributes its activities in the country as follows:

  • 67% of the broadband market
  • 60% of the cellular market
  • 33% of telecommunications television

Swisscom also operates Fastweb in Italy and currently employs 19,000 people. Around 51% of the company is owned by the Swiss government.

Often times, situations arise when you need to contact customer service. In the following you will find options for contacting Swisscom support.

How to Swisscom Support by Phone

The company offers special support for private customers and a support service for business customers. If you are a private person, call one of the telephone numbers to speak to a Swisscom support representative:

If you are a business customer, you can contact Swisscom support on the following telephone number: +41 800 055 055.

Please note that calls from abroad may incur charges.

If you have any administrative questions, our customer service team is available Monday to Friday from 7:00 a.m. to 6:30 p.m.

Questions about malfunctions: The support service is available 24/7.

Swisscom Contact Form and Chat

You can also send your request using the online form or chat with the Swisscom customer support team via live chat.

Here you will find various options for contacting Swisscom.

If you are a business customer, you can find contacts online here:

Swisscom Postal Address

You can also write a letter and send it to Swisscom’s postal address. Please note that it will take some time for your letter to reach its destination:

Swisscom Switzerland Ltd, Alte Tiefenaustrasse 6 Worblaufen, 3048 Switzerland.