How to Contact Zaful Customer Service

Zaful is one of the well-known fashion websites that offer fashionable and trendy items that comes with a low price tag.

It is a popular website in many countries that it even supports different payment methods available in the specific country it is in, such as UK’s Klarna and US’ Afterpay. Apart from it, the website is also available in multiple languages apart from English.

Though most items are mostly for women, the site is now offering men’s clothing and accessories.

History of Zaful

Zaful is founded in 2013 in Hong Kong that offers fashionable clothing and accessories to young women and men. It is owned by the private company Hong Kong B’ian Information Technology Co. which is located in the same country. The eCommerce site was launched the following year which is 2014. There is not much information coming from the company regarding their history in the business.

Though many consumers may feel that the brand is a scam, which probably from their experiences to similar Chinese fashion sites, it is considered to be a reliable website. However, many reviews say that customers need to manage their expectations in association with its cheap prices.

As of writing, the consumer website review Trustpilot has a rating of 2.7 out of 5 from over 11,000 users which are considered poor. Even with this review, the brand was also in the London Fashion Week in 2018 and in the New York Sring and Summer Fashion Week of the following year.

Contact Zaful Customer Service through Phone

The customer service department of Zaful can be reached by phone by dialing +1 360-824-5022 (for US and Canadian customers, +001 360 824 5022 for all other countries). Customer service agents are available every day from 10 am to 7 pm, Eastern Standard Time.

Contact Zaful Customer Service through Live Chat

Customers can also contact Zaful through live chat and the service is available 24 hours every day. Users are required to log in to their accounts, choose from the main category list, the subcategories required, and click on the ‘Start Live Chat’ button.

Contact Zaful Customer Service through Online Messaging

Accessing the other online messaging Platforms supported by Zaful is through the same process with the live chat option. Users have the option to choose Facebook Messenger then click ‘Message Us’ or by submitting a ticket by clicking the ‘Submit A Ticket’ button.

Contact Zaful Customer Service through Social Media

Zaful’s social media accounts are all verified with a blue checkmark. As a bonus, customers can also find special promo codes that can give up to an 18% discount when buying from the website.